Privacy Policy

Information We Collect

We collect personal information directly from you when you interact with Suited and Seared, including when you make a reservation, submit an enquiry, confirm a private event, or join our offline poker-themed evenings at the venue.

Depending on your interaction with us, the personal data we may collect can include:

• Identity details such as your name, preferred title, and, where relevant, age confirmation for 18+ poker-night eligibility.
• Contact information including your email address, mobile or telephone number, and, where needed, your postal or billing address.
• Reservation and event details such as booking dates and times, party size, occasion type (for example, corporate dinner or birthday celebration), and preferred service areas.
• Dining preferences including dietary requirements, allergies, menu selections, preferred seating, and beverage or cocktail preferences you share with us.
• Payment-related details such as partial card information required for deposits or pre-authorisations, processed through secure payment providers. We do not store full card numbers or security codes on our systems.
• Communication history including emails, phone notes, and enquiry forms submitted via our website, used to respond to and manage your requests.
• Website usage data such as pages visited, referral sources, device and browser information, and approximate location data derived from your IP address, collected through cookies or analytics tools.

Where reasonable and practical, we collect personal information directly from you. If a third party (such as a corporate organiser, hotel concierge, or event planner) makes a booking on your behalf, we rely on them to have your authority to share your details with us.

Use of Personal Data

We use the personal information we collect to operate a safe, well-organised venue and to deliver high-quality, tailored hospitality experiences. Specifically, we may use your information to:

• Confirm and manage reservations for restaurant dining, private rooms, group bookings, and 18+ offline poker-themed evenings.
• Coordinate private events including corporate functions, milestone celebrations, and exclusive poker-themed packages, ensuring that food, beverage, and service details match your instructions.
• Respond to enquiries about menus, pricing, availability, venue hire, poker-night formats, or special requests you submit via our Contact Us or Reservations pages.
• Customise your guest experience by noting and applying your dining preferences, allergies, special occasions, and seating requests for current and future bookings.
• Manage payments and billing in relation to deposits, minimum spends, pre-paid set menus, or event packages, processed securely through trusted payment partners.
• Maintain venue safety and compliance, including age verification for 18+ poker nights and adherence to applicable Australian hospitality and responsible entertainment regulations.
• Improve our website and services by analysing aggregated usage patterns and feedback to refine how guests discover information, make reservations, or plan events.
• Communicate with you about reservation confirmations, event details, operational updates, or, where you have consented or where permitted, carefully selected news and venue updates.

We will not use your personal information in ways that are incompatible with the purposes described in this Privacy Policy unless required or authorised by law, or unless we obtain your explicit consent.

Disclosure & Data Sharing

We do not sell your personal information. We only share your details where it is reasonably necessary to deliver our services, support your booking, or comply with legal obligations in Australia.

Depending on your engagement with us, we may disclose personal information to:

• Trusted service providers who support our operations, such as payment processors, reservation or booking platforms, email delivery services, and secure IT or cloud-hosting partners.
• Event and hospitality partners involved in your booking, such as entertainers, stylists, or corporate organisers, where their services form part of a package you have requested.
• Professional advisers including lawyers, accountants, or insurers, where reasonably necessary for the management, protection, or enforcement of our business interests.
• Regulatory authorities and law enforcement where we are required or permitted to do so by Australian law, court order, or regulatory requirement.

Where we engage third-party providers to handle personal information on our behalf, we seek to ensure they use appropriate safeguards, only process data in line with our instructions, and do not use your information for their own unrelated purposes.

Some service providers may be located outside Australia. Where cross-border disclosure is necessary, we take reasonable steps to ensure that your information is handled in accordance with applicable Australian privacy standards.

Cookies & Site Analytics

Our website is designed to be fast, secure, and respectful of your privacy. We use a minimal and considered set of cookies and analytics tools to support core functionality, maintain performance, and understand how guests interact with our content.

Cookies and similar technologies used on our site may include:

• Essential cookies that enable key features such as basic page navigation, security, and the proper functioning of reservation or enquiry forms.
• Preference cookies that remember limited choices you make on the site, such as acknowledging our cookie or responsible-entertainment notices.
• Performance and analytics tools that collect aggregated, de-identified information about visits to our pages, helping us understand which sections are most useful and where the experience can be improved.

We do not use cookies or analytics to profile you for online gambling, betting, or financial incentive schemes. Our platform focuses solely on in-venue dining, hospitality, and offline poker-themed social evenings.

You can adjust your browser settings to refuse or limit cookies, or to notify you when cookies are being used. Please note that blocking certain types of cookies may affect how some website features perform. For more detail on cookie practices, you may also refer to our dedicated Cookie Policy.

Data Safeguards & Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. While no online platform can guarantee absolute security, we apply layered safeguards to reduce risk and protect guest information.

Our security measures may include:

• Encrypted transmissions using secure protocols (such as HTTPS) to help protect information you submit through our website reservation and contact forms.
• Restricted access to personal information so that only authorised team members and service providers with a legitimate business need can access relevant data.
• Secure record management including the controlled retention and disposal of booking records, event documentation, and communication histories.
• Trusted payment processing via reputable third-party payment gateways that specialise in handling card details securely and comply with industry standards.
• Technical safeguards such as access controls, monitoring, and system hardening measures implemented by us and our hosting or infrastructure partners.

If we become aware of a data breach that is likely to result in serious harm to individuals, we will assess and, where required under Australian law, notify affected individuals and relevant authorities.

Your Rights & Choices

As a guest or website user in Australia, you have certain rights regarding how your personal information is collected and used. Subject to applicable law and limited exceptions, you may:

• Request access to personal information we hold about you, including booking and enquiry records associated with your name or contact details.
• Request corrections where the personal information we hold is inaccurate, incomplete, or out-of-date, so that we can maintain accurate records for your future visits.
• Request deletion of personal information where it is no longer needed for the purposes for which it was collected, or where Australian law does not require us to retain it.
• Opt out of certain communications such as venue updates or marketing messages, while still receiving essential service-related information about your bookings or events.
• Raise a concern about how we have handled your personal information, and request that we investigate and respond.

To exercise these rights, we may need to verify your identity before acting on your request. Where we are unable to meet your request, we will explain why and outline any options available to you, including lodging a complaint with an appropriate privacy regulator.